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Our Services
Consultation
We offer a free onsite consultation as an introduction for all of our clients to develop an understanding of their business and technology needs. This allows us to establish a system for determining how to help you acheive your goals.
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Increase client efficiency |
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Plan for future growth |
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Stabilize existing technology |
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Recommend solutions for current challenges |
Support
We want to develop a lasting relationship with our clients. That's why GeminiTCG is structured to allow our technicians the most freedom in providing flexible support. Unlike an impersonal, corporate structure of endless red tape, we're willing to adapt to meet your unique needs. That means you will truly feel and be supported when the need arises.
| Our flexible support services include: |
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Onsite support |
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Remote support |
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Phone support |
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Email support |
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24-hour Emergency Service |
Maintenance
Many networks have a solid existing infrastructure that needs regular maintenance for stability and efficiency. We can perform or automate many basic maintenance tasks required for our clients, including:
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Windows and virus prevention updates |
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System and network troubleshooting |
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System and network repair or replacement |
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Growth analysis |
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Expansion strategies |
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Upgrade paths |
Service Agreements
As part of the partnership that we build with our clients, we offer monthly service agreements in order to establish consistently high levels of system availability, and to track and prevent major challenges before they occur. This helps to reduce client costs, and improve overall performance. Our service agreements can be designed to cover any of the following
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Monthly maintenance contracts |
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Monthly support contracts |
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Short-term project implementations |
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Audit and documentation contract |
Implementation & Design
GCTG can develop and deploy a complete or updated network infrastructure for any environment, using Windows, Macintosh, Linux, and Unix technologies.
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Network hardware implementation |
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Network infrastructure design |
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Security analysis and auditing |
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Security design and implementation |
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Network throughput analysis and auditing |
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Documentation development |
Training
In order to increase client efficiency, a primary goal is user training on software needed to perform necessary tasks.
| Training is available for: |
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Office systems including Microsoft Office, Lotus, and WordPerfect Office |
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Specialized applications and custom databases |
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Basic end-user tasks for network and system management |
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Customized advanced assistance for IT Admin support |
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| Copyright © GeminiTCG, All rights reserved. |
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